Delivery
Whilst we accept orders through the website 24 hours a day, 365 days of the year
We only process orders in the office during office hours. 9am to 5pm Monday to Friday excluding Bank Holidays.
Delivery Times
We may be able to deliver sooner than advertised however, please allow for the delivery times listed on the products you have selected to save disappointment. We will email you to confirm your delivery date. Please keep an eye out for the email that will also have your VAT receipt.
Eg: 3 – 5 Working days for delivery. If an order is processed on a Monday, 3 working days would be Thursday and 5 working days would be the following Monday.
Our Delivery Charges are as follow:
Insulation, drylining and ceiling tile materials
- Free delivery for orders over £350 EXCLUDING VAT (£420 INCLUDING VAT).
- Orders below £350 Excluding VAT (£420 INCLUDING VAT) = £35 + VAT for delivery.
- Orders below £200 Excluding VAT (£240 INCLUDING VAT) = £60 + VAT for delivery.
- Orders placed after 2pm may be processed on the following working day.
You will receive 2 Emails from us
One to thank you for your order through the website if the order has been placed through the website. Another to confirm your delivery date, delivery address, any brand changes to your order and any other delivery information. please check your junk email folder if you do not receive this. You will receive 2 Emails.
If you don’t, please call us. It is our customers responsibility to read these emails and to make sure you are happy with all of the information within. Please reply to the second email us if you have any questions or concerns regarding the content of the emails sent to you.
Brand Swaps
We always endeavour to deliver the band of materials that are ordered. In cases where this is not possible, we will email you to advise you of this. If the product that you have ordered is more expensive, than the one being delivered, will will refund the difference. If we are delivering a more expensive product, we will honour the price you paid. If you are not happy with our brand swap, please let us know at least 24 hours before the delivery date and we will refund your order. If we are not notified of any issues by you or if the delivery is accepted, any retrospective cancellation will incur cancellation fees.
Our deliveries are typically made between 8am and 5pm, Monday – Friday excluding Bank Holidays to mainland UK. (Great Britain) We are unable to offer timed deliveries.
We Deliver UK Wide
(Excluding the postcodes below)
- Our delivery days are Monday – Friday excluding Bank Holidays However, should you have any special requirements, or have any site access restrictions, please do not hesitate to contact us before placing your order.
- Any orders placed between 3pm on a Friday and 9am on a Monday will be processed on the Monday morning (excluding Bank Holidays) and have a lead time starting from that point.
- Please bear in mind that all of our deliveries are made on standard, rigid, curtain sided 26 to 32 Tonne vehicles (similar in size to a double decker bus) and are Kerbside deliveries only. If you are unsure if this vehicle suits your needs, please feel free to contact us before placing your order. They will need to be unloaded on flat, even ground.
- If you are unsure about access for the vehicle or you need any further assistance, please don’t hesitate to Contact us OR Email info@cbbuildingproducts.co.uk as our distribution points will charge for re-delivery / re-stocking if access has been restricted on the first attempt or there is nobody to accept the delivery.
- Redelivery charges are calculated on a case by case basis but a minimum of £100 + vat should be allowed for. We will only deliver to the address that you have requested on your original online order.
- All goods must be signed for at point of delivery. Therefore, we ask that someone over 18 years old is available to greet the delivery driver.The driver is not insured to take materials inside your property, we offer a kerbside delivery only.
From time to time, due to product lead time, we may offer you a “similar approved” product to speed up your delivery.
We suggest that tradesmen should only be booked once the materials have been delivered to your site or home. We take no responsibility for the cost of tradesmen if your materials do not arrive in time.
– Please note that our delivery charges are based on the value of your order and are not for a faster delivery or any other services outside of our standard offering.
*Please note that our standard delivery charges cover mainland U.K. (Great Britain) but not cover some rural or outlying areas for example the Scottish Highlands and rural Wales. If you are unsure, please feel free to contact us before you order*